Refund

Refund Policy

Use this guide from our store to review returns, exchanges, and refunds. This guidance applies to yankeazcandle.shop. For help with this page, contact Support@Yankeazcandle.shop.

Store guidance on starting a request
Customers can rely on the following guidance from our store about starting a request. To start a return or exchange, contact us at Support@Yankeazcandle.shop before sending the item. Once the request is approved, our store will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted. This section applies specifically to yankeazcandle.shop. Questions about this section may be sent to Support@Yankeazcandle.shop.

Our approach to exceptions
We publish this exceptions guidance for customers using this website. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights. This section applies specifically to yankeazcandle.shop. Questions about this section may be sent to Support@Yankeazcandle.shop.

Details about condition of returns
Customers can rely on the following guidance from our store about condition of returns. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged. This section applies specifically to yankeazcandle.shop. Questions about this section may be sent to Support@Yankeazcandle.shop.

Details about order problems
For customers using this website, this section explains order problems. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate. This section applies specifically to yankeazcandle.shop. Questions about this section may be sent to Support@Yankeazcandle.shop.

Information covering eligibility
For customers using this website, this section explains eligibility. For return or exchange assistance, contact Support@Yankeazcandle.shop or (531) 535-5515. This section applies specifically to yankeazcandle.shop. Questions about this section may be sent to Support@Yankeazcandle.shop.

How we handle support
The following support guidance applies to purchases from our store. After our store processes an approved refund, a bank or card issuer normally posts the credit within 5–10 business days. Customers may request cancellation before shipment; after shipment, the 30-day return process applies. This section applies specifically to yankeazcandle.shop. Questions about this section may be sent to Support@Yankeazcandle.shop.

What customers should know about refund timing
The following refund timing guidance applies to purchases from our store. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days. This section applies specifically to yankeazcandle.shop. Questions about this section may be sent to Support@Yankeazcandle.shop.

Store guidance on eligibility
This eligibility section covers orders and visits through this website. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason. This section applies specifically to yankeazcandle.shop. Questions about this section may be sent to Support@Yankeazcandle.shop.

Merchant Details
Business name: Yankee Candle
Store name: Yankee Candle
Email: Support@Yankeazcandle.shop
Phone: (531) 535-5515
Physical address: 698 Connector 206 N, Douglas, Georgia, 31533, United States